1. About these terms
These terms apply to everyone who registers on Akontec BPO Projects as a BPO center owner, BPO team leader or agent. By creating an account you agree to them. If you use Akontec BPO Projects on behalf of a business, you confirm you are authorised to bind that business.
2. What Akontec BPO Projects is
Akontec BPO Projects is a work distribution platform. Akontec and its clients publish projects made up of defined tasks. Registered workers who meet each project’s eligibility, training and qualification requirements complete tasks for the payout the project states.
Akontec BPO Projects is not an employer. Partners are independent service providers.
3. BPO partners
- Accounts are held by BPO Centers and BPO Teams (“partners”) and by agents who work under an approved partner. Individual freelancer accounts are not offered.
- Partners work as independent service providers. They are not authorised to represent Akontec, make commitments on its behalf, or communicate with Akontec clients outside approved channels.
- The center owner or team leader is responsible for the performance, quality and conduct of every agent in the center or team.
- Project access is given only after verification and approval, and can be restricted or revoked at any time.
4. Approval, probation and strikes
- Approval: a partner is approved after the owner or team leader completes KYC and a short verification call with Akontec. There is no investment for any individual project; a platform fee (6-month or 12-month pack) applies as set out on the Pricing page. You choose and pay for a pack before you apply for a project. Platform fees are paid only through My plan & payments, and are non-refundable once the payment is verified (see the Refund Policy).
- Probation: newly approved partners receive work in small batches and every task is quality-checked, until they reach the approved-task count and quality level shown on their dashboard.
- Quality reserve: a small share of each approved payment is held for a fixed period and then released automatically (see the Payment & Wallet Policy).
- Strikes: written warnings for fake or copied work, missed commitments, rule violations or misrepresenting Akontec. Reaching the strike limit within 12 months (currently three) suspends the account. Every strike states its reason and can be challenged through support.
5. Eligibility and accounts
- You must be 18 or older and legally able to work in India.
- One person may hold one account. Duplicate accounts are closed and their unpaid earnings withheld.
- Keep your password private. You are responsible for activity on your account.
6. Projects and tasks
Each project publishes a work definition, acceptance criteria, payout rule, quality rule and validation method. By accepting a project you agree to follow its instructions. Reserved tasks are held for a limited time and released if not submitted.
7. Earnings
You are paid only for tasks that meet the project’s acceptance criteria and are approved. Earnings are not guaranteed and depend on the volume and quality of work you complete. Approved earnings are credited to your wallet; audits may later reverse earnings for work found not to meet the criteria, with the reason recorded in your ledger.
8. Prohibited conduct
- Submitting invented, copied or automated output where manual work is required.
- Sharing client data outside the task screen.
- Paying or asking others to complete qualification tests.
- Misrepresenting Akontec BPO Projects or charging anyone to join it.
Breaches may lead to suspension, reversal of affected earnings and closure of the account.
9. Confidentiality
Task data belongs to Akontec or its clients. You may use it only to complete the task and must not store, copy or disclose it.
10. Suspension and closure
You may close your account at any time after withdrawing your available balance. We may suspend accounts under investigation for fraud or quality breaches; you will be told the reason and may respond through support.
11. Liability
Akontec BPO Projects is provided on an “as available” basis. To the extent permitted by law, our liability is limited to the approved but unpaid earnings in your wallet.
12. Contact
Questions about these terms: support@akontec.com · +91 99944 61072.