1. Quality reserve
A small share of each approved payment (shown on your wallet — currently 10%) is held as a quality reserve for a fixed period (currently 30 days) and then released to your available balance automatically. The reserve is your own money: it is never a fee.
It is forfeited only if a strike for fake or copied work, or for misrepresenting Akontec, is upheld against the account. If that strike is withdrawn on review, the reserve is restored.
2. Platform fee — non-refundable
BPO Centers and BPO Teams pay one platform fee for a 3-month, 6-month or 12-month pack, as shown on the Pricing page. It is only a platform fee: it pays for platform access, onboarding, training and support for the pack period. It is not an investment, a deposit, or a payment for guaranteed work or income.
Pay before you apply. Every team pays for a pack before it applies for a project, so check the project’s pay and rules before you pay.
No refunds. Once a pack payment is verified, the platform fee is non-refundable, including if the pack is not used in full. It is also not refunded if your team is not approved, does not qualify, or a project becomes unavailable. This applies to first packs, renewals and upgrades. If a payment is taken twice by mistake, or a payment fails but money leaves your account, write to support@akontec.com and we will return the extra amount.
How you pay. Platform fees are paid only through My plan & payments in your Akontec account, to the official account shown there — never to a person. You get a GST invoice and a receipt for every payment.
Agents who work under an approved center or team pay nothing — there is no fee for registration, training, certification, projects or withdrawals. Akontec never charges per project and never takes a cut of earnings. Report any other request for payment to support@akontec.com.
3. When earnings are credited
A task’s payout is credited to your wallet when the task is approved — immediately for projects with automatic validation, or when a QC reviewer approves it. Submitted tasks awaiting validation show as Pending and cannot be withdrawn.
4. The ledger
Every credit, withdrawal, reversal and adjustment is a separate, permanent ledger entry with a reference ID. Balances are always calculated from the ledger and are never edited directly.
5. Withdrawals
- Minimum ₹500, maximum ₹25,000 per day.
- Paid to a UPI ID or bank account in the name on your KYC.
- Requests made by the last day of a month are paid on the 5th of the next month; you receive the UTR reference.
- Failed or rejected withdrawals are reversed to your wallet in full, with the reason shown.
6. Reversals and adjustments
If an audit finds approved work did not meet the acceptance criteria, the related earnings may be reversed with a ledger entry stating the reason. Adjustments can only be posted by finance staff and are recorded in the audit log.
7. Disputes
You can dispute a rejected task within 7 days from the Disputes page. A senior reviewer decides within 3 working days. If the dispute is accepted, the task is approved and paid.