1. Do the work yourself
Your account, training and certificates are personal. Don’t share logins or let someone else take tests or tasks for you. Center agents each need their own account.
2. Be accurate over fast
Quality score drives your level. Take the time to check sources, and skip tasks you can’t complete properly — skipping has no penalty.
3. Respect client data
Use task data only inside the task screen. Never download, screenshot for sharing, or contact people from task data outside the project’s instructions.
4. Calling projects
Follow the script, introduce yourself honestly, respect Do-Not-Disturb requests and call only within 9 am – 8 pm local time unless the project states otherwise.
5. Represent only your work
Partners and agents are independent service providers. Never present yourself as Akontec staff, make promises on Akontec’s behalf, or contact an Akontec client outside the approved project channels. Your center owner or team leader is accountable for your work.
6. Joining, leaving and transferring centers and teams
- An individual joins a center or team as an agent when its owner or team leader adds them and gives them their login.
- An agent may leave a center at any time after in-progress tasks are submitted.
- Transfers between centers have a 30-day cooldown.
- Earnings already approved stay with the account that earned them.
7. Respectful conduct
Treat QC reviewers, support staff and other workers with respect. Abuse, threats or harassment lead to suspension.
8. Reporting problems
Report fraud, suspicious requests for money, or unsafe instructions to support@akontec.com.